Matching social-care referrals to available services

Caseworkers struggle to find open community services quickly, delaying support for vulnerable clients.

5 upvotes

Problem

Service directories are outdated; eligibility rules differ by program and postcode.

Caseworkers call providers, leave voicemails, and maintain personal spreadsheets of who is accepting clients.

Missed windows for housing, mental health, and family support.

A living knowledge graph of services can recommend feasible referrals and draft warm-handoff notes.

Providers must update capacity; consent for client data sharing.

Inappropriate referrals; privacy leaks across agencies.

Static directories and warm-handoff meetings.

Capacity changes hourly; meetings do not scale.

OECD social service delivery digitalisation
Discusses coordinated referral systems and data-sharing challenges.

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